All products in our range are made in Poland from the finest quality wool and linen.

We usually process orders within 48 hours.
The exception is made-to-order products, for which the shipping wait is around 10 days. The stated processing time is an estimate and may sometimes be shorter.

We can update delivery details as long as the order has not yet been sent to fulfilment. To do so, email us at halo@owcasklep.pl

Yes, you can receive a VAT invoice for products purchased in our shop. During checkout, select the "company" option in the details form and enter your invoice details.

If a product is unavailable, sign up for a back-in-stock notification. As soon as it returns to sale, we'll let you know by email.

At Owca we don't make mass production runs. Our pieces are handmade, and some require more work and are sewn to order.

For production and logistics reasons, we don't fulfil custom orders. Our products are made in set batches, in selected styles and colours.

We don't maintain a waiting list, but you can sign up for a back-in-stock notification. As soon as the product becomes available, we'll send you an email.

We don't offer an exchange procedure. If a product doesn't meet your expectations or you'd like a different colour, please return it and place a new order.

You can return a product within 14 days of receiving your order.

Returns? No problem. Head here and we'll walk you through the whole process.

The cost of returning the item is borne by the buyer.

Unfortunately we don't offer in-person returns. You can easily send your return yourself — the whole process is explained here.

Something went wrong with your payment? Don't worry — just get in touch with us and we'll help you complete your order. Please note that without a successful payment, your order isn't registered in our system and the items aren't reserved.

It's simple! When you check out, enter your gift card code in the cart — its value will automatically be deducted from your order total. The gift card is valid for 12 months from the date of purchase, and you can use it in one go or across several orders, until the balance runs out.

Looking for a gift idea? We offer gift cards in both digital and paper form. Check out our gift card.

Yes, we ship to selected European countries:

Germany, France, Netherlands, Sweden, Italy, Belgium, Spain, Austria, Czech Republic, Denmark, Hungary, Finland, Ireland, Greece, Portugal, Romania, Slovakia, Croatia, Bulgaria, Slovenia, Estonia, Latvia, Lithuania and Luxembourg.

We don't currently offer click-and-collect.

Depending on your payment method and preferences, you can choose from:

• DPD
• GLS

We currently offer a 5% discount for signing up to our newsletter. If you've already used that code, check our Instagram — additional discount codes and bonuses appear there regularly. :)

Discount codes cannot be combined with other promotions.